ICare welcomes new Director of Operations


On behalf of the directors and management at ICare, I am delighted to announce that Philip Helm has accepted the position of Director of Operations for ICare Group. I am confident that everyone concerned with ICare, staff, suppliers and our partners welcome Philip into this role with confidence and support for his leadership.

Philip brings more than a decade of experience as an executive within the housing care sector and his work with ICare over the past four years, as a much valued consultant, has helped us consolidate, build on our existing strengths and to strike out on paths of growth and opportunity. We are a company committed to the delivery of support and care.
We have highly skilled staff, a strong financial base and a successful mix of experience and expertise, some of which Philip has already played a key role in establishing. On his appointment Philip commented, "I am inspired by ICares work, its direction, potential for moving forward and equally inspired by the people I have met that make up the core of the companys workforce, management, staff and partners”.

Working alongside Natalie and myself, Philip will have responsibility for Care, Meals, Extra-Care, IT, Technology, Quality and Sales, Marketing and Business Development. Natalie has line management responsibility for Finance and HR. In the days ahead Philip will look to your support and welcome your insights as we take our company and its customers into a prosperous and exciting future. Stephen Emmanuel, Chairman.

A fantastic effort by Meals staff


A big thanks to all the Meals drivers and the gratitude of many customers for their efforts during the big freeze. This is the second consecutive year Meals staff have shown true grit, a substance that was conspicuous by its absence on many roads.
As Dave Laithwaite, Head of Meals commented, "It was a fantastic effort from all our drivers. One which showed their commitment to our service users and weve had many calls congratulating them on their efforts. It was not just customers that showed their appreciation, Local Authorities were also quick to recognise the work we put in during this cold snap. Whilst drivers take the plaudits, praise must also go to our other staff, without whose efforts, there would have been no meals to deliver.



Help for Heroes


In the company of over 200 riders, Operations Director Philip Helm, took part in a mammoth cycle ride in aid of the Help the Heroes charity. A journey of 360 miles from Brussels to Arnhem, Philip raised over £3,100 from a fantastic total of £750,00. A physical and mental journey that his months of training hadnt entirely prepared him for, Philip found it a humbling experience and one he, and various parts of his anatomy will never forget.






Our Childrens Christmas party


Over 50 of our staffs children attended the Childrens Christmas Party at the Cliffs Hotel in Blackpool. With Santa in attendance, games, prizes and plenty of food, the party was a noisy and great success. Our thanks go to Phil Gradwell, Registered Care Manager Blackpool, for organising what was once again a wonderful event.



Ten days without a Pork pie...


On 29th January, one of the more intrepid of our Meals drivers,
John Kirkham of the Wirral office undertook an expedition to climb Mount Kilimanjaro in Tanzania.
John has spent many months training for this expedition, which has included taking up a paper round and Im sure anyone that knows John will be well aware of how important body conditioning is to him! On a more serious note, John is undertaking this mammoth venture in memory of his mother and father-in -law Sheila and Tony, who both very sadly lost their personal battles with cancer. They were fortunate to be living in an area which has one of the best cancer care facilities in the country, Clatterbridge Centre for Oncology, where the treatment, care, support and compassion Sheila and John received was magnificent.
It is our wish now to be able show our eternal gratitude to the Centre and Staff by helping in some small way with their funding. John has asked us to submit a small quote from him in the belief that it will help you to dig deep for such a worthy cause."I know that in these difficult times asking for financial support may cause you hardship.... but could I ask you to spare a thought for the hardship that I will endure, 10 days without a pork pie, surely that alone is worthy of a donation no matter how small”.



New Head Office update


Latest news of the new ICare Head Office is that the building work is on schedule and due to be completed by mid-February. Once the construction phase is completed internal fitting and building infrastructure will take place. We should then be ready to vacate Dickson Road and relocate Head Office staff during this summer.



Extra Care role for Christine Promotion to Assistant Operations Manager


Congratulations to Christine Clough on her promotion to Assistant Operations Manager at the ICare Extra Care development, Links View, St. Annes on Sea. Always a source of help and encouragement, Christine has shown impressive dedication over the past 6 months and her promotion to Assistant Operations Manager is a popular appointment with both her colleagues and the residents. Linda Cowburn, Operations Manager at Links View comments: "We are all delighted Christine accepted the position, its an excellent appointment for the company and just reward for all Christines efforts”.



A continuing story of success


More contracts are being won by Meals, with the latest addition to the list being Derby City Council. Won from the incumbent and long standing provider WVRS, our overall package of service, cost and quality together with the range and selection of our meals, once again put us firmly to the front of providers of this valuable community service.




Big ears at Links View

Wear it pink day at ICare

Many of our staff became a part of Breast Cancers , Wear it Pink Day. Care, Meals, Head Office and Extra Care staff (pictured below) took part and raised a considerable sum for this, one of our staffs favourite causes.






Show support for Age Concern


In 490 BC Pheidippides, the Greek hero ran 34.5 km(21.4 miles) for his country and died after giving a message to his countrymen. Thus the marathon has a very noble history associated with it. Now to add to the list of would be heroes and once again for a very noble cause (though we trust without the same end) is our very own Dave Laithwaite, Head of Meals. Dave is running the Wilmslow Half Marathon on March 27th in aid of Age Concern and Dave and the Company is looking for sponsors for this very worthy cause.

Shortly we will be circulating a sponsorship sheet where you can pledge your donations, which will be matched pound for pound by ICare. It doesnt matter how much because every little counts and will make a difference to the quality of life for older people in the Lancashire and Leicestershire areas.



Primrose carries on caring


ICare has taken over the business operation of one of the Wirrals leading Domiciliary Care companies With over 120 employees contracted to deliver more than 2000 hours of care per week, the addition of the Primrose Care business to the ICare Group is a significant move and greatly expands our services on the Wirral. In addition to the contracted service users there are also a considerable number of private customers whose care and support will now be assured because of this move.

As Mary Fisher, Head of H.R. said: "thanks to the efforts of the staff and carers at Primrose and the Senior Management Team at ICare the transfer of the business was very smooth, ensuring not only continuing care services to the public but the ongoing employment of over 120 Primrose staff. We would like to welcome all Primrose employees to ICare and look forward to working alongside them in the future.



A Wealth of Experience


We would like to welcome May Brennand as our new in-house Trainer. May has many years experience in the Care and Training field including being qualified as a Registered Nurse, NVQ trainer and assessor and also a trainer for the mandatory and specialised courses for Health and Social Care. Courses that May delivers include:
  • Company Induction
  • Common Induction Standards (8 New Standards)
  • Basic Health Safety, Food Hygiene, First Aid
  • Infection Control
  • Safeguarding Adults
  • Medication (up to Level 3)
  • Equality Diversity
  • Palliative Care
  • Mental Health Awareness Inc Deprivation of Liberty
  • Challenging Behaviour
  • Dementia
  • Diabetes
  • Epilepsy
  • Mental Health
May has, in the short time that she has been with us, delivered various training sessions at Links View and at our Blackburn Site. If you are due to be updated on any of the above courses please speak to your Manager who will inform May. We will also keep you informed of any further developments in the training arena.