Rentals boost for Extra Care

The announcement by ICare of new rental packages at its Extra Care development, Links View in Lytham St. Annes, has seen a substantial increase in visitor numbers and applications for occupancy.

Already a must see option for senior citizens, this outstanding retirement development for the over 60s now sets the standard for affordable, luxury retirement living with care.

With rental prices, that include all service charges, starting at 695 for a one bedroom apartment and 795 for a two bedroom apartment, the apartments within the special rental package are attracting a lot of attention , with prospective clients already enquiring about the second phase of rentals. For more information about Links View call us on, 01253 721678 or visit www.icarematureliving.co.uk



Home shopping coming soon

ICare Meals are about to launch a new Home Shopping service.

With hundreds of products on offer, youll be able to buy just about everything youll need for your weekly shop. Best of all you can order these along with your meals and theyll all be delivered FREE by ICare.



Everything you need to know about our home care services

ICare makes a huge difference to the lives of many thousands of people throughout the UK.

With an expansion in our services and increased calls for our support, we are also improving our communications with the public and professional organisations. The first of these is a handy brochure that summarises the range and types of domiciliary services we provide. For a copy of the brochure please call us on 01253 508277


The mark of a good service

The Care Quality Commission (CQC) is the health and social care regulator for England and Wales.
The CQC registers and licenses, providers of care services (such as ICare) to ensure they meet and maintain essential standards. The ICare Domiciliary branch which covers Blackpool, Fylde and Wyre recently underwent a compliance inspection by the CQC and successfully met and exceeded all 16 standards the CQC reviewed.



ICare, support for the Wirral

The recent acquisition by ICare of the Wirral care at home company Primrose Care, promises to bring significant improvements for service users in the area. Based in Runcorn and delivering home care services to people of Runcorn, Kirkby, Widnes and Vale Royal, this move by ICare will extend the reach of the companys service and means an increase in the support services available in the area.

Currently operating with 100 staff and delivering support to more than 170 customers, it is ICares intention not only to improve the quality of services but also to expand the business through the recruitment of additional care and support staff. As Philip Helm, ICare Operations Director points out: This acquisition is the area and one that will have a beneficial impact on the quality of care and support available to service users.



ICare appoint new Operations Director

Philip Helm, until recently M.D. of Simply Housing, has been appointed as ICares new Director of Operations.

Philip brings more than a decade of experience as an executive within the housing and care sectors and has worked closely with ICare for over four years. Commenting on his new appointment, Philip said: ICare is a terrific business, so being selected to lead it is a fantastic opportunity, one that I am thrilled to have been offered and at such an pivotal moment for the UK care and community services sector".

He continues, "ICare is uniquely positioned to offer the type and range of services that can address the needs of public and private service users throughout the community. I look forward to working to support our very well motivated and skilled workforce".



Quality of care assurance Passport to Practice

As a company committed to providing a higher quality of service ICare puts considerable resources into the training of staff. To ensure their development continues all our care staff are now issued with a Passport to Practice. Developed by our management team, the intention of the Passport is to provide guidance on core training for all our employees working in the social care sector.

It acts a as a pivotal tool in their development and a record for them to carry throughout their career.

The Passport to Practice provides:

  • The opportunity for managers to ensure a consistent and standardised approach to training and development throughout the company
  • Support for the workforce in commencing the Continued Professional Development process
  • Provide our employees with a comprehensive portable training record

Currently operating with 100 staff and delivering support to more than 170 customers, it is ICares intention not only to improve the quality of services but also to expand the business through the recruitment of additional care and support staff. As Philip Helm, ICare Operations Director points out: This acquisition is the area and one that will have a beneficial impact on the quality of care and support available to service users.

In addition to training, the Passport will be an integral part of the workday at ICare, a guide to good practice and further evidence that our customers can always be sure of a higher quality of service from ICare.



Focus on Blackburn Care

The third of our Home Care branches to be opened, ICare Blackburn was established late 2007 to deliver support and care services to the people of Blackburn and Darwen. Yet the standard of care, the people behind it and the drive of its management team very quickly made a positive mark on the area.

According to the Care Manager at Blackburn, Musarat Darve, Ours is a success built upon providing the highest quality of care with passion and commitment. Not just by providing support but also through the interaction of service users with our care workers, an element so important to the lives of everyone, yet so often taken for granted". Its a philosophy that has brought significant benefits for the business.

Within a year of opening the branch was placed on the Local Authorities preferred provider list and was subsequently awarded other care contracts for Blackburn and Darwen Musarat continues "Thanks to the investment the company has put into staff training and recruitment, the growth in our business has been matched by an expansion in the services we offer. Dementia, end of life care, stoma and catheter care are all are now offered alongside an extensive range of other support services. Whist the services might be new, the philosophy that drives our business remains the same ".



A menu of meals and care at Derby

ICare Meals has won a new five-year contract to provide the home meals service for Derby City Council.

With 4000 meals to be delivered every month this is a substantial contract for our meals service and continues the outstanding progress in sales the Company has seen over the past 12 months. As David Laithwaite Head of ICare Meals commented: "Our meals service has a great track record not just for the quality and price of the food but also for exceptional service.

Its paying great dividends in terms of the new business we win and importantly the percentage of customers we retain, which in itself is the best comment on the levels of satisfaction we manage to maintain". A national community meals supplier providing both hot and frozen dishes, the people of Derby can now look forward to a greater choice of tasty, nutritious food at a price they can afford.



ICare Meals we always care

Quick thinking by Fenton Meals staff saved the Royal Wedding bank holiday, for over 400 of our customers who risked missing out on their food.

The problems, which were sparked when road-works cut electricity supply to homes and businesses in an area of Stoke-in Trent, also hit the power to our Fenton depot. Meals staff made their way into the depot by prising open the electrically-operated shutters but once inside were faced with inoperable ovens. As Meals Co-ordinator at Fenton Michelle Sowerby said: "Leaving our clients without food was not an option, but being a bank holiday made finding alternative sources more difficult".

Then Michelle thought of Morrissons and rang the store with an emergency order for sandwiches. Within three-quarters of an hour, Morrisons had marshalled the troops and produced enough freshly made sandwiches. The sandwiches were delivered to the clients who couldnt cook or didnt have the facilities to cook for themselves, other more able customers received frozen meals, which they could heat up at home.

In praise of her delivery staff Michelle Sowerby said, "they were magnificent, explaining the difficulties to their clients and staying to help prepare the frozen meals for anyone uncertain about what to do, all our clients understood the difficulties and greatly appreciated the help they received".



Someone who really cares

The nature of our work and how we go about it, means that we are often there at times of greatest need and these are the times our contribution receives most praise, as in the letter below from one of our service users grateful relatives.

"The purpose of this letter is to bring to your attention the kindness of one of your carers, Harvey, who went beyond the call of duty on Christmas Eve. Harvey arrived in the afternoon to visit my father, however upon arrival he found my mother, who was suffering from sickness, unable to get up. Harvey was quick to raise the alarm, seeking medical attention, alerting family members and assisting my mother back to her room.

He made her comfortable, cleaned up and then attended to my father, staying with them until help arrived. We are profoundly grateful for Harveys actions in helping my mother when she was in need. It is comforting to know that Harvey made a big difference that day. Harvey stands out as a carer who really does take an interest in the people he looks after, as evidenced by the entries in my fathers care diary. We are extremely glad that it was Harvey who called round on Christmas Eve, and we will never forget his compassion".